Frequently asked questions Bubble PPM
Use this page to find answers to some of our most commonly asked
Project & Portfolio Management questions
Class leading support
100% G2.com rating
Configurable platform
Start small, scale at will
Embedded governance
Quality assure delivery
Based on best-practice
25+ years PPM experience
What is Bubble Software?
A globally-operating leader in the field of
PPM Software
Founded in 1999, our company builds software that helps organizations master modern work management.
Our cloud-based solutions provide instant visibility into your entire portfolio, with the intelligence and tools your teams need to deliver on time, on budget, and on strategy.
Frequently asked questions Bubble PPM Software
Whether you’re just curious or doing a deep dive into vendor offerings, this page offers insight into some of the most common questions related to Bubble PPM Software. Click on a theme, or drop us a line HERE if your topic area is not covered.
There is no maximum number of users, but there are guidelines as to practical minimum user count:
- Our robust infrastructure allows thousands of users to concurrently login to the platform, with no performance degradation.
- We don’t specify a minimum user count, but PPM platforms tend to be suited to groups of 30 or more users
- If your total user count is below that number, a simple Project Management solution might be more practical.
- Not all your users need to be regular users, or full-access users.
- It can be surprising who wants an insight into KPIs once a system goes live.
- Accounts, Senior Management, 3rd party collaborators can all be permissioned to see parts of your data.
Key benefit to using Bubble PPM: Our Starter Bundle pricing offers a Fixed-price PPM for small teams.
Further resources: See our Pricing Page for more details
We have a very transparent approach to pricing, but some elements of PPM software require discussion to provide clear costs. These include:
- Understanding how many of your common project type processes you want to automate
- Getting clarity on your expected number of potential users – to ensure the right discounts are applied
- Awareness of how you want to permission your user types – to ensure you only pay for access that’s required
- Whether or not you wish to integrate your PPM platform with 3rd party applications (and whether they’re simple or complex)
- The overall complexity of your deployment (e.g. a multinational company has different deployment needs to a 200 person SME/SMB)
Key benefit to using Bubble PPM: Our Starter Bundle pricing offers a fixed-price one-time configuration, deployment, and user costs PPM for smaller teams.
Further resources: See our Pricing page for more details or request a quote using the Contact Bubble page
Bubble PPM had class-leading support factored into its user license fees, meaning all customers benefit from an inclusive approach to user and system support.
- For all customers: Our class-leading standard support covers the vast majority of customer requirements and is included as part of your monthly user license fees. Where customers have complex or continuously evolving system management needs, Bubble also offers specialist Add-On support activity over and above standard Support.
- For customers with ongoing change management initiatives or very complex needs, also offer optional add-on levels of support that are designed to provide a higher degree of ongoing post-deployment collaboration and dialogue. These are:
- Extended hypercare: An optional monthly service that can be enabled or canceled at any time.
- Bespoke support: Based on a pre-defined activity or service that’s required as a one-off or infrequent basis.
Key benefit to using Bubble PPM: No hidden support fees.
Further resources: Use the Contact Bubble page and request the “Bubble PPM Guide to User Support Services” for more details.
Yes. Bubble support customers Globally using a range of support mechanisms. These include:
- In-app knowledge base
- In-app user ticket submission support for every user
- Swift ticket follow-up/resolution by e-mail
- Escalation path for all tickets that require more detailed support
- In-person calls with Bubble Support where necessary
- Regular calls with Customer Success Manager (CSM) and/or Account Manager for key customer stakeholders
Key benefit to using Bubble PPM: A team that really cares about customers. We measure success by your outcomes, not our revenue.
Further resources: See the page The Bubble Difference page for more details
Partially. Thanks to the wonder of modern technology, Bubble will always endeavour to respond to support requests that are submitted in a local dialect. However, our default global support language is English. We do this for the following reasons:
- It’s one of the most commonly used languages in the world
- We can more easily keep track of support requests using common themes/keywords
- It keeps escalation efficient for all tickets that require more detailed support (e.g. engineering investigation)
- Its impossible to offer native support for all 7,000+ languages in the world
Yes. Bubble PPM can support multiple language for UI components within a single customer instance. Benefits include:
- Standard UI translations for commonly used languages
- The ability to self-configure geographically specific UI translations to suit local requirements
- Users see UI items with available translations in their native language
- Supports alphabet and logosyllabic characters (glyphs) e.g. Chinese / Mandarin etc
* Note: Translations applies to UI components only. Customers will self define a default language for the platform, e.g. for written text fields that users type into.
Key benefit to using Bubble PPM: Users have a shared collaboration space but with a UI that’s configured to their first language.
Yes. Bubble often helps new customers migrate away from in-house applications, legacy solutions, and vendors that have lost sight of their commitment to customer success. Deployments can include:
- Dedicated system mapping and translation services
- System data extraction / upload / integration services
- Planned system crossover plans
- Managed user training services
Key benefit to using Bubble PPM: A team that really cares about customers. We measure success by your outcomes, not our revenue.
Further resources: See the page The Bubble Difference page for more details
Yes. We’re very happy to provide free access to Bubble PPM prior to a prospective customer purchasing the platform. Depending on your needs, there are a number of ways we can do this. These include:
- By providing quick access to a range of pre-recorded walk-throughs of key functionality (2-5 mins each)
- Delivering an in-person web based demo that takes into account your unique requirements (45-60 mins + quick pre-call to understand requirements)
- Access to a generic trial site (Complimentary access for 14 days)
Key benefit to using Bubble PPM: Try before you buy with no commitments.
Further resources: See our Request a Demo page for more details or drop us a line using the Contact Bubble page
Founded in 1999, we’re trusted by companies across the globe
If you’d like Bubble® PPM to feature in an upcoming Analyst Report, please contact us using the form below. We’ll provide experienced senior staff to assist your analysts with sector and company insights as well as guided product walkthroughs.
Feedback from recent deployments
“I have been involved in countless technology projects in my career and our conversations are not only “pain free” but absolutely enjoyable! Thank you for leading an organization where this is still possible in this very transactional world we now live in.”
“A huge thank you on a successful go live. Your technical prowess, ability to transfer knowledge and incredible customer service is second to none. Thank you for your incredible expertise and support.”
“I can see how each Project Manager is doing! I am struggling to articulate my delight!”
“Thank you so much for all your work in bringing the governance reporting vision I had for our Estates projects, realized and live in Bubble”
“People across the organization are really starting to talk openly about why (for example) launch dates might not be able to be met. We can now have conversations based on where we are in the process and our progress to date”
“Bubble has become the heart of our organization. It directly contributes to supporting healthy and sustainable agriculture. The team is always excited when new features are announced. Every iteration and improvement makes our work better”.
“Bubble teams were right there on the ground with us during development & training, ensuring stakeholders felt included in the process, and that we had all the support we needed to test and improve the system along the way”.
“Our worldwide CEO just gave a presentation with the Annual Business Investment Fund dashboards in Bubble“.
“We often come with requests at short notice and here your service-minded attitude and efforts have been much appreciated“.
“Easily the best support from any SaaS partners I’ve experienced“.
“Bubble PPM has replaced a competitor product for internal prioritization and strategy. Departments use it for their key reports to senior management and it’s become an integral part of the decision-making process”.
“We love the simplicity in capturing project information and customizing and displaying multiple project views. The process of Stages and Gates in the tool is well thought-out”.
“No wonder the team were so excited about Bubble. This is awesome. So user friendly.”
“This has truly become our one source-of-truth, the system is put up in high level meetings to assess where we are and used as the basis for decision making.”
“The implementation of Bubble has completely transformed the way we manage projects and programmes across our organisation and has increased our reputation at a national level.”
“Strategic planning would be impossible without Bubble PPM.”
“Just what you need, without a bunch of stuff that you don’t”
“The Strategic Tool that will change how your business is run!”
“By using the new platform we have much better visibility as to what projects are worth to the business, as well as the impact of the investments”
“Particularly suited for complex R&D organizations with multiple platforms and levels of R&D”
“Amazing Portfolio Management Tool – will make your job a lot easier!!!”
“Perfect to manage a stage-gate decision making process…and New Product Development”
Turbocharge your productivity
Deliver greater value from your projects and portfolios
Strategic planning
Transform the way you make decisions and how the organization sets and delivers its goals
Portfolio management
Ensure you deliver on your targets and strategy by optimizing for short and long term portfolio value
